Job Description
Join TechSolutions Inc., Lubbock's premier IT services provider, as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. Apply today to launch your IT career in a supportive, innovative setting!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong customer service skills with ability to de-escalate situations
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends