Job Description
Join our award-winning IT team as a Help Desk Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure new equipment including workstations, peripherals, and mobile devices
- Collaborate with network and security teams on escalated issues and system improvements
- Conduct user training sessions on cybersecurity best practices and new technologies
- Monitor system health and proactively address potential outages
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ certification or equivalent technical certification
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Proficiency in remote support tools (TeamViewer, AnyDesk, or similar)
- Strong troubleshooting methodology with excellent documentation skills
- Experience with ITSM platforms (ServiceNow preferred)
- Ability to communicate complex technical concepts to non-technical users
- Valid Texas driver's license for occasional equipment deliveries