Job Description
Join our dynamic team in Lincoln, NE as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. As a key member of our IT department, you'll empower colleagues to maximize productivity through seamless technical solutions. Apply today to launch your career in a forward-thinking company committed to employee growth and innovation.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office, and enterprise applications
- Document all incidents, resolutions, and asset management in ServiceNow ticketing system
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on cybersecurity best practices and system utilization
- Collaborate with Tier 3 engineers for complex escalations and infrastructure projects
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience required
- 2+ years in technical support with hands-on troubleshooting experience
- CompTIA A+ or similar certification preferred
- Proficient in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving abilities and customer service orientation