Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team in Cincinnati. This full-time training program combines hands-on experience with mentorship to build your skills in network administration, system troubleshooting, and customer service. Enjoy competitive pay, comprehensive benefits, and a clear career path to become a full-fledged IT Specialist. Apply today to start your journey in one of Ohio's fastest-growing tech sectors!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Assist with network infrastructure monitoring and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Participate in IT security best practices training
- Deliver exceptional customer service via ticketing systems and in-person support
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ certification or equivalent experience a plus
- Valid driver's license for occasional off-site support
- Must pass background check and drug screening