Job Description
Join our dynamic IT team in sunny Tampa as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing workforce. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to solve complex challenges using cutting-edge technology. If you're passionate about troubleshooting and making a tangible impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure end-user devices (laptops, monitors, peripherals)
- Collaborate with senior engineers on complex system outages and escalations
- Conduct new hire onboarding for IT equipment and software access
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Experience with Service Desk tools (ServiceNow preferred)
- Strong written/verbal communication skills with customer-centric approach
- Ability to prioritize tasks in fast-paced environments
- Valid Florida driver's license for occasional equipment transport
- Basic networking knowledge (TCP/IP, DNS, DHCP)