Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in sunny Corpus Christi, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment focused on innovation and growth. Apply today to launch your career in a thriving coastal tech hub!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Diagnose and resolve network connectivity, system errors, and application malfunctions
- Manage ticket tracking systems with SLA adherence and documentation
- Deploy and configure workstations, peripherals, and cloud-based solutions
- Conduct user training on security protocols and best practices
- Collaborate with IT teams on infrastructure projects and system upgrades
- Maintain asset inventory and software licensing compliance
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of hands-on help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent communication skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Customer service mindset with patience and problem-solving aptitude