Job Description
Are you looking to kickstart your career in Information Technology? TechNova Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Tampa, Florida. We are proud to offer a comprehensive training program and provide all necessary equipment (laptops, monitors, peripherals) to ensure your success from day one. This is an excellent opportunity for individuals with a passion for technology to grow into a senior IT support role.
Why Join Us?
We believe in investing in our talent. As a trainee, you will receive hands-on mentorship, exposure to enterprise-level systems, and a clear path to advancement. All equipment is provided upon hiring.
Responsibilities
- Assist in diagnosing and resolving hardware and software issues for end-users.
- Manage and respond to help desk tickets in a timely manner.
- Set up, configure, and maintain computer systems and peripherals.
- Provide technical support and training to non-technical staff members.
- Collaborate with senior IT staff to learn best practices and new technologies.
- Perform routine system updates and security patching.
- Document technical procedures and user issues.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment and under pressure.
- Eagerness to learn new technologies and complete training programs.
- Customer service oriented mindset.