Job Description
Join our dynamic team as a Flexible Hours Help Desk Specialist in New Orleans! We're seeking a tech-savvy professional to provide exceptional remote support while enjoying a work-life balance with adaptable scheduling. This role offers competitive compensation and the opportunity to grow in a forward-thinking IT environment.
Responsibilities
- Resolve technical issues via phone, email, and chat for diverse client systems
- Install, configure, and troubleshoot hardware/software including Windows/macOS and networking equipment
- Document incidents, resolutions, and preventive measures in ticketing systems
- Collaborate with IT teams to escalate complex problems and implement solutions
- Conduct remote system diagnostics and security protocol enforcement
- Provide user training on software applications and best practices
Qualifications
- 2+ years in technical support or help desk environment
- Proficiency with Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills for network, security, and application issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently with flexible scheduling availability