Job Description
Join our elite IT Support Trainee program in Santa Ana and accelerate your career in high-demand technology! We're seeking motivated individuals to become the backbone of our client operations. This premium trainee role combines hands-on experience with competitive compensation and comprehensive benefits. You'll work alongside industry experts in a cutting-edge environment while mastering enterprise-level systems. Our program guarantees rapid career progression with potential for specialization in cybersecurity, cloud infrastructure, or DevOps. Apply today to transform your passion for technology into a lucrative future!
Responsibilities
- Provide Tier 1-2 technical support for 500+ users across Windows/macOS environments
- Diagnose and resolve hardware/software issues using ticketing systems like ServiceNow
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Execute system updates and security patches across enterprise environments
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- CompTIA A+ or Network+ certification (or equivalent experience)
- 1+ years of hands-on IT support/help desk experience
- Proficiency in Active Directory, Office 365, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication abilities
- Valid California driver's license (required for occasional site visits)
- Passion for continuous learning and technology certifications
- Ability to lift 50lbs for hardware deployment tasks