Job Description
Join our dynamic IT team in Riverside, CA as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. At TechSolutions Inc., we foster a collaborative environment where your problem-solving skills directly impact our mission to empower businesses through technology. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a forward-thinking workplace.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage user accounts, permissions, and access control systems
- Document incidents, resolutions, and knowledge base articles
- Deploy and configure workstations, laptops, and mobile devices
- Collaborate with network and security teams on system updates
- Train users on software applications and security protocols
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for network connectivity and hardware issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duty