Job Description
Are you a passionate technology enthusiast looking to make a real impact? Apex Tech Solutions is seeking a Help Desk Support Specialist to join our dynamic team in the heart of St. Petersburg, FL.
We pride ourselves on delivering top-tier IT support to our diverse clientele. In this role, you will be the first point of contact for our users, troubleshooting complex issues, and ensuring seamless technology operations. If you have a knack for problem-solving and a customer-first attitude, we want to hear from you.
Why Join Our Team?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Collaborative and inclusive work environment.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and document all incoming IT requests and incidents using our ticketing system.
- Assist with the installation, configuration, and maintenance of end-user devices (laptops, printers, mobiles).
- Collaborate with senior IT staff on complex technical projects and system upgrades.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent work experience.
- Experience with Microsoft Office 365, Active Directory, and Windows 10/11.
- Strong knowledge of TCP/IP networking, DNS, and basic troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work effectively in a fast-paced, team-oriented environment.
- A+ or Network+ certification is a plus.