Job Description
Join our dynamic IT team in Seattle as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, headsets, and specialized software to ensure your success. Enjoy a modern workspace with collaborative teams and opportunities for professional growth. Our competitive benefits package includes health insurance, 401k matching, and ongoing technical training.
Responsibilities
- Provide remote and in-person technical support for employees across all company devices
- Troubleshoot hardware/software issues including Windows/macOS, networking, and cloud services
- Install, configure, and maintain IT equipment with company-provided resources
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with vendors for equipment repairs and replacements
- Train employees on new technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or desktop support roles
- Proficiency in Windows/macOS troubleshooting and networking fundamentals
- Experience with ITSM tools (ServiceNow, Jira Service Desk preferred)
- Strong customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or similar certification required
- Ability to lift up to 30lbs for equipment setup
- Valid driver's license for occasional equipment deliveries