Job Description
Join TechFlow Solutions and enjoy the security of weekly pay while making a tangible impact! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our Sacramento-based clients. In this role, you'll be the first point of contact for resolving hardware/software issues, ensuring seamless IT operations for dynamic businesses. With competitive compensation and weekly paychecks, this opportunity offers both financial stability and professional growth in Sacramento's thriving tech scene.
Responsibilities
- Diagnose and resolve technical issues across desktop/laptop systems, printers, and network infrastructure
- Provide remote and on-site support via phone, email, and ticketing systems
- Install, configure, and maintain software applications and operating systems
- Document solutions in knowledge base and maintain accurate incident records
- Collaborate with IT team on network security protocols and system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 1-3 years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS OS and Microsoft Office Suite
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to lift 25 lbs for hardware maintenance
- Valid California driver's license for occasional client visits