Job Description
Join our dynamic IT team as a Help Desk Support Specialist and start making an impact tomorrow! We're seeking a tech-savvy professional to deliver exceptional customer support across our diverse digital infrastructure. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for 500+ employees. Enjoy a collaborative environment with modern tools, growth opportunities, and comprehensive benefits. Ready to launch your IT career in Arlington? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and documentation
- Deploy and configure workstations, laptops, and peripherals
- Train users on cybersecurity best practices and company tools
- Collaborate with network/infrastructure teams on complex escalations
- Maintain inventory and asset management documentation
Qualifications
- 2+ years of desktop support or help desk experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network/connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Service Desk, Jira, etc.)
- Customer-focused mindset with problem-solving aptitude