Job Description
Join our dynamic IT team in the vibrant city of New Orleans! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role is perfect for tech-savvy problem-solvers who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a company that values innovation and employee growth.
Responsibilities
- Provide first-line technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions using our ticketing system
- Collaborate with senior IT staff on complex technical escalations
- Install, configure, and maintain end-user devices and peripherals
- Conduct training sessions for new software deployments
- Monitor system health and proactively address potential issues
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or similar certification preferred
- Strong troubleshooting skills with network protocols and cloud services
- Excellent communication and customer service abilities
- Experience with ServiceNow or similar ticketing systems
- Ability to work flexible shifts including occasional weekends
- Valid Louisiana driver's license for on-site support