Job Description
Join Our Award-Winning IT Team in Portland!
We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing team. As the first point of contact, you'll solve complex issues with precision and empathy while maintaining our company's reputation for outstanding service. Enjoy competitive compensation, comprehensive benefits, and a culture that invests in your career growth.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Flexible work arrangements
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Manage Active Directory accounts and permissions
- Deploy and configure IT equipment including laptops, peripherals, and mobile devices
- Document all incidents and solutions in ServiceNow ticketing system
- Collaborate with network/security teams on escalated issues
- Create user training materials and conduct onboarding sessions
Qualifications
- 2+ years of help desk/technical support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows 10/11, macOS, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow, Jira)
- Exceptional problem-solving and communication skills
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation