Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Newark, NJ! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our diverse workforce. This role is perfect for problem-solvers who thrive in fast-paced environments and want to make a tangible impact on our organization's digital infrastructure.
Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a forward-thinking company. Apply today and become part of Newark's premier tech support team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Document ticket resolutions in ITSM systems with detailed technical notes
- Train end-users on cybersecurity best practices and software applications
- Collaborate with network and security teams on escalated incidents
- Contribute to IT infrastructure improvement projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft 365, and remote support tools
- CompTIA A+ or similar certification preferred
- Strong troubleshooting skills with network connectivity issues
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Basic knowledge of cloud services (Azure/O365) a plus