Job Description
Join our dynamic team in paradise! Pacific Tech Solutions is urgently seeking passionate Help Desk Support Specialists in Honolulu, HI. As the first point of contact for our clients' technical needs, you'll deliver exceptional customer service while resolving hardware, software, and network issues. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Hawaii's vibrant tech hub. Apply today to secure your spot in this urgent opportunity!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Deploy and configure desktop/laptop systems across diverse environments
- Collaborate with network and security teams for complex escalations
- Conduct user training on new technologies and best practices
- Maintain high customer satisfaction scores with SLA adherence
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP networking and Active Directory
- Excellent communication skills with ability to explain technical concepts
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional on-call duties
- Valid Hawaii driver's license for occasional site visits