Job Description
Join our dynamic IT team at TechSolutions Northwest as a Help Desk Support Specialist! We're seeking a tech-savvy professional to provide exceptional customer service while resolving hardware/software issues for our growing client base. Enjoy the flexibility of weekly pay and a supportive environment where your problem-solving skills shine. Immediate openings available!
What We Offer:
- Weekly paycheck (no more waiting!)
- Comprehensive benefits package
- Opportunities for professional growth
- Modern downtown Portland office
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain computer hardware/software
- Manage ticketing system (ServiceNow/Jira) for issue tracking
- Provide end-user training on company applications
- Document solutions in knowledge base for future reference
- Collaborate with network/server teams on complex issues
- Monitor system health and proactively address vulnerabilities
Qualifications
- 1+ years of technical support experience
- Proficiency with Windows OS and Active Directory
- Strong troubleshooting skills (hardware/software/networking)
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Ability to work in fast-paced environment
- Basic knowledge of cloud services (Azure/O365)
- Valid driver's license (occasional on-site support)