Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support and drive seamless IT operations. Enjoy a collaborative environment, comprehensive benefits, and opportunities for professional growth in a forward-thinking company.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Resolve user tickets via phone, email, and remote assistance tools
- Install, configure, and maintain desktop/laptop systems
- Document incidents, resolutions, and asset inventory
- Collaborate with IT teams on infrastructure projects
- Train users on system usage and best practices
- Monitor system performance and security protocols
Qualifications
- 2+ years of experience in IT help desk support
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira)
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Basic networking knowledge (TCP/IP, DNS)