Job Description
Start your IT career tomorrow! Join our dynamic team in Lexington as a Help Desk Support Specialist. We're seeking tech-savvy professionals to deliver exceptional customer service while resolving complex technical issues. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your skills shine.
Our ideal candidate thrives in fast-paced settings and possesses a passion for problem-solving. You'll be the first point of contact for internal users, ensuring seamless IT operations across our growing organization.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, application, and system performance problems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all support tickets using IT service management tools
- Collaborate with senior IT staff on escalated technical issues
- Conduct user training on new systems and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support experience in Windows/macOS environments
- Proficiency with Active Directory, Office 365, and cloud-based solutions
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Exceptional troubleshooting and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible shifts including occasional weekends