Job Description
Urgently Hiring: Help Desk Support Specialist in Detroit, MI!
Join our dynamic team at Detroit Tech Solutions and become the frontline hero who empowers our users. We're seeking a dedicated Help Desk Support Specialist to provide exceptional technical assistance and resolve IT challenges with speed and expertise. This is your opportunity to make an immediate impact in a fast-paced environment where your problem-solving skills shine.
Why join us? We offer competitive compensation, comprehensive benefits, and a culture that values growth and innovation. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve system malfunctions, including OS, Microsoft Office, and enterprise applications
- Manage user accounts, permissions, and access control systems
- Document all incidents, resolutions, and procedures in IT service management tools
- Collaborate with senior IT staff on complex escalations and system improvements
- Conduct user training on new technologies and best practices
- Maintain asset inventory and perform hardware/software installations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of experience in help desk or technical support roles
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- Ability to work flexible shifts including occasional weekends