Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user experiences through timely issue resolution and proactive system maintenance. Enjoy competitive benefits, growth opportunities, and a dynamic work environment where your problem-solving skills make a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service desk tickets using ServiceNow and Jira platforms
- Deploy and configure Windows 10/11 workstations and peripherals
- Document solutions in knowledge base for team scalability
- Conduct user training on cybersecurity best practices
- Collaborate with network and security teams on incident response
Qualifications
- 2+ years IT help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Fundamentals certification preferred
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong analytical and communication skills
- Ability to work rotating on-call shifts
- Bachelor's degree in IT or related field