Job Description
We are seeking a proactive and detail-oriented Help Desk Support Specialist to join our growing team in Laredo, TX. In this pivotal role, you will serve as the first point of contact for internal and external clients, providing top-tier technical assistance, troubleshooting hardware and software issues, and ensuring a seamless digital experience for our organization.
If you are passionate about solving technical challenges and enjoy working in a dynamic environment, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Diagnose and resolve technical problems reported via phone, email, or ticketing systems.
- Install, configure, and troubleshoot operating systems and peripheral devices.
- Manage user accounts, permissions, and access rights within the domain environment.
- Document all technical issues, resolutions, and procedures in the IT helpdesk database.
- Conduct end-user training sessions to improve technology literacy across the organization.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.