Job Description
Join our award-winning IT team in Boston and become the hero of our organization! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. With a competitive salary, comprehensive benefits, and an exclusive sign-on bonus, this is your opportunity to launch or advance your career in a thriving tech hub. Apply today and help us redefine workplace support!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions, including Windows/macOS, Microsoft 365, and enterprise applications
- Document all support tickets and maintain detailed knowledge base articles
- Collaborate with senior engineers on complex escalations and proactive system maintenance
- Deliver user training on cybersecurity best practices and new software implementations
- Monitor system performance and recommend infrastructure improvements
- Manage asset inventory and software licensing compliance
Qualifications
- 2+ years of experience in enterprise-level help desk or technical support role
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency in Active Directory, SCCM, and ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for Windows 10/11, macOS, and mobile devices
- Excellent written and verbal communication abilities
- Experience with VPN, Wi-Fi, and network connectivity troubleshooting
- Bachelor's degree in IT or related field preferred
- Experience with ITIL framework a plus