Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Indianapolis! We provide all necessary equipment including laptops, headsets, and software licenses. Enjoy a collaborative environment where your problem-solving skills make a direct impact on business operations. Grow your career with industry-leading training and certifications.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and peripherals
- Manage service tickets using ITSM tools (ServiceNow preferred)
- Deploy and configure new equipment with zero-touch provisioning
- Document solutions in knowledge base and SOPs
- Escalate complex issues to senior engineers with detailed context
- Conduct quarterly equipment audits and inventory updates
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Experience with ticketing systems (Zendesk, Jira, or ServiceNow)
- Strong written/verbal communication skills
- Ability to lift 20 lbs for equipment handling
- Valid Indiana driver's license (for occasional site visits)
- Basic networking knowledge (TCP/IP, DNS, DHCP)