Job Description
Join our dynamic IT team at TechCorp Solutions as a Help Desk Support Specialist in sunny Orlando! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about problem-solving and technology, apply today to become part of our award-winning support team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using Jira and ServiceNow platforms
- Provide end-user training on company systems and applications
- Document all technical procedures and create knowledge base articles
- Collaborate with network and security teams on escalated issues
- Monitor system performance and proactively address potential problems
- Maintain accurate asset inventory and software licensing records
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years in technical support or help desk role
- CompTIA A+ certification or equivalent technical expertise
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ITIL service management framework
- Ability to work flexible shifts including occasional weekends