Job Description
Immediate Hire Opportunity in Memphis, TN!
Join our dynamic IT team as a Help Desk Support Specialist and become the backbone of our digital ecosystem. We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our growing organization. If you thrive in fast-paced environments and love turning technical challenges into seamless solutions, this is your moment to shine. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1/2 support via phone, email, and remote tools
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, peripherals, and mobile devices
- Create and maintain technical documentation and SOPs
- Collaborate with network and security teams for escalated issues
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, SCCM, and remote support tools
- Strong diagnostic skills for OS, network, and printer issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible shifts including occasional weekends