Job Description
Join our dynamic IT team and make an immediate impact! TechSolutions Inc. is seeking a motivated Help Desk Support Specialist to provide exceptional technical assistance to our growing client base in Lubbock, TX. This is your chance to launch your IT career with a company that values innovation and professional growth. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed to help you thrive. Start tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS systems
- Manage IT service tickets using Jira and ServiceNow platforms
- Provide remote and on-site technical support for 150+ employees
- Install and configure network equipment (routers, switches, access points)
- Document all procedures and maintain accurate knowledge base articles
- Train end-users on cybersecurity best practices
- Collaborate with senior engineers on complex system migrations
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in a fast-paced environment
- Valid Texas driver's license for occasional on-site support
- Associates degree in IT or related field preferred