Job Description
Join our dynamic team at Alaska Tech Solutions as a Help Desk Support Specialist in Anchorage! We're urgently seeking tech-savvy professionals to deliver exceptional IT support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Alaska's thriving tech sector. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain computer systems and peripherals
- Document all interactions and resolutions in IT service management platforms
- Train users on new technologies and best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills and customer service aptitude
- CompTIA A+ or similar certification preferred
- Experience with ITIL or ITSM methodologies
- Ability to work flexible hours including occasional evenings
- Valid Alaska driver's license (for on-site support)