Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking environment. Apply today and become part of our mission to empower businesses through innovative IT solutions.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, networking, and security protocols
- Manage ticketing systems and document resolution procedures
- Deploy and configure end-user devices (laptops, peripherals, etc.)
- Collaborate with IT teams on infrastructure projects
- Conduct user training on new technologies
- Monitor system performance and report vulnerabilities
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Strong customer service and communication skills
- Familiarity with ITIL service management practices
- Experience with service desk software (ServiceNow, Jira, etc.)
- Ability to troubleshoot complex technical issues independently
- Valid Ohio driver's license for occasional on-site visits