Job Description
Join our dynamic team as a Help Desk Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This role is perfect for problem-solvers passionate about IT support and eager to grow their career in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and a modern workspace. Apply today to become part of our innovative tech family!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application malfunctions
- Document all support tickets using ITSM tools (e.g., ServiceNow, Jira)
- Escalate complex issues to senior engineers with detailed technical reports
- Install, configure, and maintain end-user devices (PCs, printers, peripherals)
- Conduct user training on new systems and security protocols
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate degree in IT or relevant certification (CompTIA A+, Network+)
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows OS, Microsoft 365, and remote desktop tools
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written/verbal communication and customer service abilities
- Experience with ITIL practices and ticket management systems
- Basic knowledge of cybersecurity best practices
- Ability to work flexible shifts including occasional weekends