Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative work environment, competitive compensation, and opportunities for career advancement. Apply today to become part of our award-winning team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripherals
- Manage user accounts, permissions, and access in Active Directory
- Document all support tickets and solutions using ITSM software (ServiceNow)
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to prioritize tasks in fast-paced environments