Job Description
Are you looking to kickstart your career in the dynamic world of Information Technology? Apex IT Services is currently seeking a dedicated Help Desk Support Specialist to join our team in Tucson, AZ.
We believe that talent is more important than experience. That’s why we are offering a unique opportunity for recent graduates or career changers to enter the IT field with comprehensive training and mentorship. If you have a passion for solving problems and a desire to learn, we want to hear from you.
Why Join Us?
- Zero Experience Required: We provide full training on troubleshooting, ticketing systems, and customer service.
- Career Growth: A clear path from Help Desk to Systems Administrator or Network Engineer.
- Competitive Pay: Earn a competitive salary with performance bonuses.
As a Help Desk Support, you will be the first point of contact for our employees, ensuring they have the technical support they need to stay productive.
Responsibilities
- Provide exceptional technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printer setups and password resets.
- Manage and respond to help desk tickets in a timely and professional manner.
- Assist in the deployment of new workstations and peripherals.
- Maintain a positive and professional demeanor when interacting with users of all technical skill levels.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (typing, navigating Windows/Mac OS) is essential.
- Strong customer service skills and a patient, helpful attitude.
- Willingness to learn new technologies and complete on-the-job training.
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.