Job Description
Are you a tech-savvy problem solver ready to launch your career immediately? Apex Digital Solutions is looking for a dedicated Help Desk Support Specialist to join our high-performance team in Scottsdale, AZ.
Why join us?
- Immediate Start: We are hiring for a Start Tomorrow role—don't wait weeks for a background check!
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technology and a supportive, collaborative culture.
- Professional Growth: Pathways for advancement into System Administration or IT Management.
We are seeking an individual who thrives in a fast-paced environment and can provide top-tier technical support to our diverse client base. If you have a passion for IT and want to start your career now, this is the opportunity for you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Log and manage all support tickets accurately in the ticketing system (e.g., JIRA, ServiceNow).
- Install, configure, and maintain operating systems, peripherals, and applications.
- Escalate complex issues to senior engineers or third-party vendors when necessary.
- Conduct user training sessions to improve technology adoption and proficiency.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work flexible hours, including occasional evenings or weekends.