Job Description
Join Nevada Tech Solutions and kickstart your IT career tomorrow! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing Reno-based client base. As a key member of our innovative team, you'll solve complex challenges while working in a collaborative, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in one of Nevada's thriving tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office, and cloud applications
- Document all incidents, resolutions, and preventive measures in ServiceNow ticketing system
- Collaborate with senior engineers to escalate complex technical problems
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential issues
- Maintain inventory of IT assets and assist with hardware deployments
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent technical certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation