Job Description
Join our award-winning IT team in Chandler, AZ! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. Receive a $2,500 sign-on bonus when you start your career with us. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of the East Valley tech corridor. Perfect for problem-solvers who thrive in fast-paced settings!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Manage helpdesk ticketing system with SLA compliance and resolution tracking
- Deploy and configure workstations, peripherals, and cloud-based solutions
- Document technical procedures and create knowledge base articles
- Collaborate with network and security teams on escalated issues
- Conduct user training on new systems and cybersecurity protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills with networking fundamentals
- Excellent verbal/written communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid Arizona driver's license for occasional on-site support