Job Description
Join TechSolutions Inc. as a Full-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our diverse client base. This comprehensive training program combines hands-on experience with mentorship from senior engineers, equipping you with industry-recognized certifications and practical skills in network administration, security protocols, and cloud technologies. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Saint Paul's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on system upgrades
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and attention to detail
- Customer service experience with excellent communication abilities
- Proficiency in Microsoft Office and operating systems
- Ability to lift 30 lbs and work in server environments
- Valid driver's license with reliable transportation
- Pass background check and drug screening