Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user experiences across our dynamic organization. As a key member of our Service Desk, you'll troubleshoot hardware/software issues, implement solutions, and drive digital transformation initiatives. Enjoy competitive compensation, comprehensive benefits, and a culture that champions innovation and career growth. Apply now to become part of Columbus's premier tech employer!
Responsibilities
- Diagnose and resolve Tier 1-2 technical issues across Windows/macOS environments
- Manage IT asset lifecycle including deployment, maintenance, and decommissioning
- Provide remote/on-site support for 150+ employees using ServiceNow ticketing system
- Document procedures and create knowledge base articles for continuous improvement
- Collaborate with network/security teams on incident resolution and preventive measures
- Train users on new technologies and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Proficiency in Active Directory, Office 365, and virtualization platforms
- Strong analytical skills with ability to troubleshoot complex issues
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred