Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Support Specialist in Buffalo, NY! We're seeking tech-savvy professionals who thrive in adaptable work environments while delivering exceptional user support. Enjoy the freedom to customize your schedule around personal commitments while making a tangible impact on our organization's digital infrastructure. This hybrid role combines remote flexibility with occasional on-site collaboration at our downtown Buffalo office.
We offer competitive compensation, comprehensive training, and a supportive culture focused on professional growth. If you're passionate about solving technical challenges and value work-life balance, this opportunity is your perfect match!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues across Windows/macOS environments
- Manage ticketing systems with SLA adherence for network, security, and application troubleshooting
- Document resolutions in knowledge base and conduct user training sessions
- Collaborate with network engineers on infrastructure projects and security protocols
- Monitor system health and proactively address potential technical disruptions
- Maintain inventory of IT assets and manage equipment deployment cycles
- Support cross-functional teams during system migrations and upgrades
Qualifications
- 2+ years of help desk or tier-2 technical support experience
- CompTIA A+ or equivalent industry certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with customer-first mindset
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends during peak support periods
- Valid NY driver's license for occasional equipment transport