Job Description
Join our innovative IT support team at TechFlow Solutions where flexibility meets excellence! We're seeking a passionate Help Desk Support Specialist with adaptable hours to deliver top-tier technical assistance to our Newark-based clients. Enjoy a dynamic work environment with competitive compensation, professional growth opportunities, and the freedom to balance your work schedule. If you thrive in problem-solving and customer-centric roles, apply today to become part of our award-winning team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and chat channels
- Document incidents, solutions, and asset changes in ticketing systems
- Collaborate with IT teams to implement infrastructure improvements
- Train users on software best practices and security protocols
- Maintain accurate inventory of IT assets and software licenses
- Support system upgrades and patch management initiatives
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows, macOS, and mobile device troubleshooting
- Strong understanding of networking fundamentals and cloud services
- Excellent communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to work during core business hours (8 AM - 6 PM)
- Experience with ServiceNow or similar ticketing systems