Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our clients. This hybrid role offers the flexibility of remote work with occasional on-site collaboration in our modern Charlotte office. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Provide Tier 1/2 technical assistance for Windows/macOS systems and enterprise applications
- Document tickets thoroughly in ServiceNow and maintain knowledge base articles
- Collaborate with IT teams on network security and system upgrades
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience in a help desk environment
- CompTIA A+ or equivalent certification required
- Proficiency with Active Directory, VPN, and remote access tools
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently with minimal supervision