Job Description
Join TechNova Solutions as a Help Desk Support Specialist and become the hero of our team! We're seeking a customer-obsessed professional to deliver exceptional technical support to our diverse client base. In this pivotal role, you'll troubleshoot hardware/software issues, implement solutions, and ensure seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Zendesk with SLA adherence
- Deploy and configure Windows/macOS systems with security protocols
- Document solutions in knowledge base for team reference
- Train users on productivity tools (Office 365, Google Workspace)
- Collaborate with network team on infrastructure projects
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong diagnostic skills with hardware/network components
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Jira, Zendesk preferred)
- Ability to work flexible hours including occasional weekends