Job Description
Join Omaha's premier IT service provider and enjoy the perfect work-life balance with our flexible-hour Help Desk Support position! We're seeking tech-savvy professionals to deliver exceptional remote and on-site support across diverse industries. As a key member of our dynamic team, you'll solve complex technical challenges while maintaining a schedule that adapts to your lifestyle. Benefit from competitive compensation, comprehensive training, and a supportive environment where your expertise truly matters.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document troubleshooting steps and solutions in ServiceNow with 95%+ accuracy
- Collaborate with senior engineers on complex escalations and system deployments
- Maintain asset inventory and perform proactive maintenance on assigned equipment
- Train end-users on security protocols and best practices for digital workflows
Qualifications
- 1+ years of help desk or desktop support experience in a corporate environment
- CompTIA A+ or equivalent technical certification strongly preferred
- Proficiency in Active Directory, VPN configuration, and remote desktop tools
- Exceptional problem-solving skills with ability to remain calm under pressure
- Valid Nebraska driver's license for occasional on-site visits
- Availability to work flexible shifts including evenings/weekends (10-30 hours/week)
- Experience with ITIL ticketing systems and knowledge base management