Job Description
Join our award-winning IT team as a Remote-Friendly IT Support Trainee in Durham, NC! This immersive 6-month program combines hands-on training with real-world experience to launch your tech career. Work with cutting-edge technologies while enjoying flexible remote work options. Perfect for recent graduates or career-changers seeking structured mentorship in cybersecurity, cloud systems, and user support.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install/configure workstations and network infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security protocols
- Provide Tier-1 support for 500+ users across multiple platforms
- Participate in cross-functional IT projects (Azure, O365, VMware)
Qualifications
- High school diploma or equivalent; A+/Network+ preferred
- Basic understanding of Windows/Linux environments
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits