Job Description
Join our award-winning IT team in Columbus as an IT Support Trainee! This direct-hire role offers comprehensive training and career growth opportunities in a dynamic tech environment. You'll gain hands-on experience with enterprise systems while working alongside industry experts to deliver exceptional technical support to our clients. Our modern downtown campus provides state-of-the-art facilities and a collaborative culture focused on innovation and professional development. This is your chance to launch a rewarding career in IT with competitive benefits, mentorship programs, and advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex troubleshooting
- Participate in cross-departmental IT projects
- Deliver user training on new technologies
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to learn technical concepts quickly
- CompTIA A+ certification or similar a plus
- Valid driver's license required
- Must pass background check and drug screening