Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy the freedom of flexible scheduling in the heart of Philadelphia! We're seeking tech-savvy professionals to deliver exceptional customer support while maintaining work-life balance. This hybrid role combines remote flexibility with occasional on-site collaboration at our vibrant downtown office. Perfect for students, caregivers, or anyone seeking adaptable hours without sacrificing career growth. Competitive compensation includes performance bonuses, comprehensive training, and access to cutting-edge tech resources. Elevate your IT career with a company that values your time and talent.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Document all interactions and resolutions in our CRM database
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct device setups, configurations, and maintenance tasks
- Train users on software applications and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency with Windows, macOS, and mobile operating systems
- Strong troubleshooting skills for hardware, software, and network problems
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on team coverage needs