Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the vibrant city of New Orleans! We offer flexible scheduling options including morning, afternoon, and evening shifts to accommodate your lifestyle. As a key member of our support department, you'll provide exceptional technical assistance to our diverse clientele while enjoying competitive compensation and a collaborative work environment. Apply today and launch your career in tech with a company that values work-life balance.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions across network infrastructure
- Document technical solutions and maintain support ticket logs
- Collaborate with senior engineers on complex system integrations
- Conduct employee training on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of IT support experience or relevant certification
- Proficiency with Windows OS, Active Directory, and networking concepts
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Flexibility to work rotating shifts including weekends
- Valid Louisiana driver's license for occasional on-site support