Job Description
About Us: Apex IT Solutions is a leading provider of technology support and consulting services in the Midwest. We are currently seeking a Flexible Hours Help Desk Support Specialist to join our growing team in Madison, WI. If you are a tech-savvy professional looking for a role that offers autonomy and a great work-life balance, we want to hear from you.
The Role:
In this dynamic position, you will serve as the first point of contact for our clients, resolving technical issues efficiently while enjoying a flexible schedule that fits your lifestyle. You will work closely with internal teams to ensure seamless IT operations.
Why Join Us?
- Flexible scheduling options to suit your needs.
- Competitive hourly pay with performance bonuses.
- Remote work opportunities available for qualified candidates.
- Comprehensive training and professional development.
Responsibilities
- Tier 1 Technical Support: Provide exceptional customer service via phone, email, and ticketing systems to resolve hardware and software issues.
- Troubleshooting: Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- System Management: Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Documentation: Maintain accurate records of technical issues, resolutions, and client interactions in our CRM system.
- Remote Assistance: Utilize remote desktop tools to assist off-site employees with technical queries.
- Security Compliance: Adhere to company security protocols and help users understand best practices for data protection.
- Hardware Maintenance: Perform routine inspections and minor repairs on office equipment to ensure optimal performance.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, Help Desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Technical Skills: Proficiency in Microsoft Windows (10/11), Office Suite, and Active Directory concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility: Ability to work flexible hours, including evenings and weekends, to meet business needs.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira) is a plus.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.