Job Description
Join our dynamic team as an IT Support Trainee in Kansas City, MO! This direct hire position offers comprehensive training and career growth opportunities in a fast-paced tech environment. You'll gain hands-on experience supporting enterprise systems while working alongside industry experts. We're seeking motivated individuals passionate about technology and customer service to build foundational skills in network administration, hardware troubleshooting, and cybersecurity best practices. Enjoy competitive benefits, mentorship programs, and a clear path to advancement within our organization.
Responsibilities
- Assist users with hardware/software troubleshooting via ticketing system and direct support
- Deploy and configure desktop/laptop systems according to company standards
- Document IT processes, incidents, and resolutions in knowledge base
- Participate in on-call rotation for after-hours support coverage
- Collaborate with senior engineers on network infrastructure projects
- Conduct routine system audits and preventative maintenance
- Train end-users on new technologies and security protocols
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in various physical environments
- Valid Missouri driver's license (required for site visits)
- Customer service experience in technical or retail settings
- Proficiency with Microsoft Office 365 and remote access tools
- Pass background check and drug screening